When hail hits, the team at 1st Call is here to restore your vehicle to its pre-storm condition with our industry-leading hail damage repairs. Getting hail repair services from 1st Call is fast, secure, and satisfaction guaranteed.  

To initiate your hail repair, follow these steps:

  • Contact your auto insurance provider to see if the hail damage repair is covered in your policy. Different insurance companies handle hail claims differently, so follow up with your agent if you do not know where to start the claim process.
  • Take your vehicle to your agency's claim drive, or schedule a field inspection to have the damage appraised.
  • If possible, get your car washed before taking it for an appraisal. (This will help to get the most accurate appraisal possible.)
  • Tell your adjuster that you are using 1st Call Auto Appearance to make your repairs. 
  • Schedule your repair at our facility in Richardson. Repair times can vary, depending on the severity of the storm and the damage on your vehicle. For light to moderate hail damage repairs should take approximately 1 to 3 days. However, if you have more severe damage that needs to be sent to a body shop for panel replacement and paint work, the repairs may take to 2 to 3 weeks. 
  • Pay your insurance payment and deductible - the process is finished! Enjoy a limited lifetime warranty for your hail damage repair through 1st Call. 

To learn more about our hail damage repair process, view the Frequently Asked Questions below or call us at 214-415-9359.



A standard hail estimate requires 30-45 minutes. During this time, the estimator follows a systematic format of identifying severity and quantity of dents on all panels. In addition, the estimator communicates with you to answer all questions they have about the repair and obtains all accurate vehicle information.


A clean vehicle allows the estimator to see clearly the damage. Dust and dirt can often mask damage, causing inaccurate estimates and delays in the repair process. 


During the estimate process, your estimator and/or one of our hail technicians will greet you and the will drive your vehicle into our shop. Then, they appraise the vehicle, taking record of the scope of the hail damage as well as the severity and quantity of dents. The estimate is then finalized and reviewed with you, and you will be provided with a printed copy of the estimate. 


During the hail estimate process, any non-hail damage will be noted. The condition of the car, including this damage, is considered the pre-loss condition of the vehicle. Any damage that is not hail-related will not be covered on the repair. (If you wish to have pre-loss damage repaired, let us know and we will work with you. It will just not be included in your current insurance claim.) 

At the time of the estimate, photos will be taken of the vehicle and any of these conditions will be noted in the estimate.


At the time of your estimate, you will be asked when you would like to schedule your vehicle for repairs. During an average hail storm, thousands of vehicles sustain damages, thus, it may be a few weeks before your scheduled appointment. Depending on the severity of your vehicles hail damage, we can provide two types of repairs on your vehicle. The first is to completely repair your vehicle utilizing the Paintless Dent Repair (PDR) process. This normally takes a few days from drop off to delivery to complete. The second involves the use of both the PDR process and conventional body shop repairs. This process is referred to as a combination repair. The time frame for this type of repair will vary from several days to longer depending on the severity of damage. 

Our team will work with you to determine the appropriate repair time following your estimate. If you are uncertain of your availability at the time of the estimate, we can have someone follow up with you in the next 48 hours to schedule the repair or you can schedule your repair by calling 214-415-9359, or by visiting the "Contact Us" tab above and using our online scheduling tool. 


Supplements are additional operations or parts necessary to complete the repair of the vehicle that go beyond the original estimate. In some cases, the original estimate is insufficient to perform the repairs. When a vehicle is dropped off for repairs, a second inspection is done to determine if all of the damage was documented for repair. If all damage was found and written on the original estimate, no supplement is needed. However, if some damage was overlooked on the original estimate a “supplement” is needed to document the necessary operations or parts needed to properly repair the vehicle.

If a supplement is required, it may extend the time period needed to repair your vehicle. The supplement will be explained to the customer and an adjusted pick up date communicated to the customer.


Paintless Dent Repair is a specialized and meticulous process for returning dents to their original shape without having to paint any part of the vehicle

The main process for PDR requires the technician to push and massage each dent in a very technical and precise manner. To do this, each dent is worked back to its original shape using different metal rods varying in size and shape. The dents are worked from the underside of the metal using access points on each panel. It is a very specialized and meticulous process that requires the finished metal to look like it came from the original factory.


Conventional body repair often replaces the panels on a vehicle and requires painting to match the factory finish. In some cases, hail damage is so severe that conventional body shop methods are necessary to repair certain panels. If there are too many dents or too many large dents, a panel may not be able to be repaired with PDR. 


R&I is an acronym that stands for Remove and Install. When a car starts the repair process, an R&I technician loosens, and sometimes removes, the interior panels and parts to allow access to the underside of the metal panel. When the PDR repairs get completed, this technician replaces the parts and re-installs the interior panels (like the headliner and hood liner). We oversee the work of our R&I technicians to ensure that all parts are replaced properly so that your vehicle is returned to you in the same condition as we received it.

My vehicle was hit by hail... Now what?